There is a $65/85 non refundable evaluation fee to determine the extent of damage and how likely recovery is. Once the evaluation is complete, your recovery will fall into either Tier 1 ($175), Tier 2 ($275), or Tier 3 ($375+). Since some devices are beyond recovery (damaged NAND), the evaluation fee will go towards our engineers since we spend a lot of time and resources doing everything possible to recover your data.

Apple does not retrieve data. Once they discover any signs of liquid, they will offer an “out of warranty” hardware replacement ($269-$599 +tax) but do not provide iPhone data recovery services.

Standard iPhone data recovery times vary but average turnaround time is 5-14 days. We understand the urgency of our service but kindly ask you to remain patient. It does not help calling every hour or rushing our engineers. We strive for quick turnaround but we value quality work over a rushed job. We also offer expedited recovery services upon request.

Unfortunately, no; it is not possible. As a security feature, once a phone is disabled; the only option is to restore the device through iTunes.

No, data recovery is not possible once the phone has been restore.

We understand the importance of keeping your data confidential. We implement multiple security protocols to ensure your recovered data is protected. Our systems are encrypted and can only be accessed by authorized personnel.

Our main objective is to recover your data. In certain circumstances, the device will continue to work, however; water damaged devices are unpredictable and we do not guarantee the repair, only the data recovery. It is possible your iPhone may continue to work since we may have to repair it temporarily to access the files, but we cannot assure the reliability since other components may fail in the future.

With over 12 years of experience, our certified engineers specialize in iPhone data recovery and particularly logic board, component level repairs. Most cookie cutter repair shops are able to perform basic tasks such as replacing an iPhone screen, but it takes a special skill set and years of experience to truly master the underpinning technology of how an iPhone functions. This is the reason we offer our B2B services and why many repair shops outsource their work to us and simply mark it up on you.

You may provide a empty USB 3.0 flash drive or external hard drive. If you are providing us a drive, please make sure storage space available is equivalent to the storage size of your iPhone. For example, if you have an iPhone X 128gb, please ensure there is at least 128gb of free space in the drive provided. We can also provide a drive for an additional charge depending on size of storage needed.

You can send us an email to: hello@iphonedatarecoverynyc.com and schedule an appointment or call us directly at 917. 983. 9393. Once we have details of your situation, you can stop by either of our drop off locations in Manhattan.